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Servicing Scheduler – Exeter

  • Exeter, England, United Kingdom
  • Less than 20,000
  • Full-Time

Job Description

Servicing Scheduler

Title: Servicing Scheduler

Location: Exeter, Devon.

Salary: £18,000-£20,000 per annum.

This is a permanent position

Astra Recruitment are currently recruiting a Servicing Scheduler to join our award-winning client based in Exeter.

We are looking for a bright and enthusiastic candidate who is able to provide customer support via telephone to clients and schedule service calls/visits. To be successful in this role you will need to have first class customer service skills.

The successful candidate will have worked within a telephone based customer service role or an administration position.

As the Servicing Scheduler you will be responsible for:

– Book in service calls with customer

– Work closely with the Account Management team to identify client issues

– Resolve system issues remotely where applicable

– Arrange service calls with 3rd party fitting partner where necessary

– Communicate with customers via phone and e-mail correspondence

– Work closely with Customer Support Associates on general queries

– Identify and report back fixes, trends and progress reports

– General office support as needed

Your experience and skills will include:

– Excellent communication skills – Verbal and written

– Experience of managing customers by telephone and email

– Experience of CRM software – desired

– Attention to detail

– Able to use own initiative

Working hours: 37.5 hours per week. Monday to Friday.

To be considered for this excellent opportunity please click the apply button below and submit your CV today.

Shortlisted candidates will be contacted within 2 weeks of application by one of our consultants here at Astra Recruitment for a short telephone pre-screen prior to being submitted to the client. Unfortunately due to high levels of applications you will not

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