Permanent IT Sales & Support Consultant
IT Sales and Support Consultant
Main Purpose of Job
To be part of the company sales team with the primary role as main contact for business and consumer sales at the company. To develop new sales leads and to promote the company in the education/business markets by establishing the required contacts and business network to grow the market share.
To offer network design and customer consultation for new and existing clients, working closely with the engineering department, to help aid the smooth transition from order through to installation.
Sales PR will also form a large part of the role in relation to submitting editorials, attending exhibitions and sales training,
After sales care will be in included as part of the role by supporting clients- both during and after installations and with quarterly visits (in relation to maintenance contracts) – and with any goods sold through the company shop
The role will also cross skill with other members of the Sales and Admin Team to help cover holidays, corporate events, sickness and other absences as and when required.
• Consumer sales through the company shop
• Sales development in education and business
• Company promotion via quarterly editorials in local press and exhibitions/events
• Customer consultation
• Project management of installations
• Network design
• After sales support
• Training on new products
• Receiving visitors for other members of staff
• Keeping the shop clean and tidy at all times.
• Updating Shop pricing
Knowledge and Skills
The Post holder should have a good understanding of IT hardware and maintain awareness of developments in the industry in order to advise customers on the most suitable hardware and/or software for their needs. He/she should be an excellent communicator and be able to deal effectively with any issues related to their sales, with both the customer and the Engineering department, and will be the customer’s initial point of contact for a minimum of 3 months after the sale of the product(s) or in the case of a maintenance contract; act as the account manager. The post holder must have a clean, full and current UK Driving Licence, must have an eye for detail and be able to work on their own initiative or as part of a team. Having previous experience of dealing with clinical safety would be highly advantageous.